Refund and Return Policy
Bloody Buddy Cup is committed to helping people with periods experience PERIOD FREEDOM™ We guarantee our product, and we are happy to refund you if you are not satisfied.
Friendly Guarantee and Other issues:
We highly encourage you try the Bloody Buddy Cup for at least 3 cycles. Like most things in life, there is a learning curve, and it just takes practice! For one-on-one support, DM us on Instagram!
We offer a generous 1 year from your purchase date to return your Bloody Buddy Cups. This gives ample time for you to figure out your cup and fall in love with it.
If you you are not satisfied with your purchase, we will accept a return and we'll refund you the amount of your order, minus shipping. We do not refund or cover shipping costs on returns.
Products do NOT need to be shipped in the original packaging, this saves on return shipping costs.
Returned items are NOT RESTOCKED. We do not sell returned packages, even if they appear unopened. They are properly always disposed of.
Lost or Stolen:
If your product was lost or stolen during shipping hopefully you purchased the shipping insurance. Check your email for the email from Guardia1 that should have been received shortly after your order was placed. Follow the link in the email and your product will be re-shipped right away!
Please note that the tracking systems, especially during holidays and high volume shipping times (like a pandemic) are not always accurate. We recommend waiting at least 24 hours after delivery confirmation to file a claim. We've seen many packages show up 48-72 hours after "delivery" through certain carriers.
If you did not purchase shipping insurance, you can contact holler@bloodybuddycup.com to see how we can help.
Damaged:
If you purchased the shipping insurance, look for your confirmation email from Guardia1 that should have been received shortly after your order was placed. Follow the link in the email and your product will be re-shipped right away!
If you did not purchase the insurance, and your product arrived damaged, please contact holler@bloodybuddycup.com for more assistance.
Wrong Item:
If you received the wrong item in your order, please contact holler@bloodybuddycup.com and we'll get you all taken care of!
Process:
A legible page with the following information must be included, (along with the product you are returning) in your return. Without this information, we will not be able to process your return. Printed or handwritten is fine, we get it, not everyone has a printer these days!
• Name on order:
• Order #:
• Email address used to place the order:
• Reason for return:
SHIP TO: