Bloody Buddy Cup is committed to helping people with periods transition to PERIOD FREEDOM! We want to be sure you have a stellar experience. We guarantee our product, and are happy to refund you if you are not satisfied.
Lost or Stolen:
If your product was lost or stolen during shipping hopefully you purchased the shipping insurance. Check your email for the email from Guardia1 that should have been received shortly after your order was placed. Follow the link in the email and your product will be re-shipped right away!
Please note that the tracking systems, especially during holidays and high volume shipping times (like a pandemic) are not always accurate. We recommend waiting at least 24 hours after delivery confirmation to file a claim. We've seen many packages show up 48-72 hours after "delivery" through certain carriers.
If you did not purchase shipping insurance, you can contact firstname.lastname@example.org to see how we can help.
If you purchased the shipping insurance, look for your confirmation email from Guardia1 that should have been received shortly after your order was placed. Follow the link in the email and your product will be re-shipped right away!
If you did not purchase the insurance, and your product arrived damaged, please contact email@example.com for more assistance.
If you received the wrong item in your order, please contact firstname.lastname@example.org and we'll get you all taken care of!
Friendly Guarantee and Other issues:
We highly encourage you to try the Bloody Buddy Cup for at least 2-3 cycles before giving up. There's a learning curve, and like most things in life, it just takes practice! For one-on-one support, DM us on Instagram!
We understand that there are people who have periods who find they are not able to use menstrual cups. If you purchase a Bloody Buddy Cup and find it is not going to work with your anatomy, we will accept a return and we'll refund you the amount of your order, minus shipping. We can not refund shipping costs. Returns must be postmarked within 100 days of delivery to customer.
We do not cover shipping costs on returns. Products do NOT need to be shipped in original packaging, but both cups must be included.
A legible page with the following information must be included, (along with the product you are returning) in your return. Without this information, we will not be able to process your return. Printed or handwritten is fine, we get it, not everyone has a printer these days!
• Name on order:
• Order #:
• Email address used to place the order:
• Reason for return: